bitbd Terms and Conditions

1. General Introduction

These terms and conditions ("Terms") govern the use of the bitbd platform and all its services. By visiting the bitbd.cam website, creating an account, or using any game or betting service, you are fully accepting these Terms.

bitbd is an online betting and casino platform operated for users in Bangladesh. We offer cricket betting, slots, live casino, bingo and other gaming services. All our services operate on Bangladesh Standard Time (BST, UTC+6).

These Terms are written in English and apply to users in Bangladesh. In the event of any dispute, the English version of this document shall be considered final.

2. Eligibility and Age Requirement

To use the bitbd platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older (for users aged 21 and above only).
• You must be located in a jurisdiction where online gaming and betting is legal.
• You must have a valid and active Bangladeshi mobile banking account (bKash, Nagad, Rocket or Upay).
• You must register under your own identity; opening an account on behalf of someone else is prohibited.
• One person may hold only one account.

For age verification, bitbd may request a valid identity document (national ID card, passport or birth certificate) at any time. bitbd reserves the right to restrict account activity until age and identity have been confirmed.

3. Account Registration

To open an account with bitbd, you must provide accurate and complete information. If the information given at registration is false or misleading, the account will be closed immediately.

3.1 Registration Process

• To register, you must provide your full name, date of birth, mobile number and preferred payment method.
• Choose a strong password that you do not use anywhere else.
• After registration, a confirmation code will be sent to your mobile number.
• Creating more than one account per person is strictly prohibited.

3.2 Identity Verification

bitbd may request additional documents to verify your identity at any time. Withdrawal processing may be paused until verification is complete. Refusing to cooperate with identity verification may result in permanent account closure.

4. Account Security

You are solely responsible for keeping your account secure. Please keep the following in mind:

• Do not share your login details (username and password) with anyone.
• If you notice any suspicious activity, contact us immediately via 24/7 live chat.
• If you log in from a public or shared device, log out at the end of the session.
• You are responsible for all activity that takes place on your account.

Transferring, selling or lending your account is strictly prohibited. If such activity is proven, both accounts will be closed and any unearned balance may be forfeited.

8. Prohibited Activities

The following activities are strictly prohibited on the bitbd platform:

• Using the platform for money laundering or concealing the source of illegal funds.
• Any form of manipulation or abuse of the bonus system.
• Unauthorised access to another user's account or hacking.
• Placing bets using automated software, bots or scripts.
• Attempting to influence game outcomes or engaging in collaborative cheating.
• Creating an account using a false identity or incorrect information.
• Creating multiple accounts to claim bonus benefits.
• Exploiting any technical fault or vulnerability in the platform.

Involvement in any of the above activities will result in immediate account closure, forfeiture of balance, and legal action where necessary.

9. Account Suspension and Closure

9.1 Account Closure by bitbd

bitbd may suspend or close your account in the following circumstances:

• If you breach any clause of these Terms.
• If you fail to cooperate with identity verification.
• If you engage in inappropriate, misconduct or abusive behaviour.
• If suspicious financial activity is detected.
• On the instruction of a legal or regulatory authority.

9.2 Account Closure by the User

You may request closure of your account at any time via 24/7 live chat. Please arrange any pending withdrawals before closing your account. A self-exclusion option is also available as part of responsible gaming — visit the Responsible Gaming page for details.

10. Responsible Gaming

bitbd places the highest importance on responsible gaming. We believe gaming is a form of entertainment, not a way to solve financial problems.

• Set gaming limits — you can control deposit, betting, and session limits.
• Self-exclusion: you can take a break from your account for a set period or permanently.
• Reality check: during long sessions you will be reminded how long you have been playing.
• The 21+ age rule is strictly enforced.

If you are experiencing gaming problems, contact our 24/7 live chat. For more details, visit our Responsible Gaming page.

11. Privacy

Protecting your personal information is very important to us. bitbd uses SSL encryption to keep all data secure. Your information is never sold to any third party.

To learn more about how your information is collected, used, and protected, visit our Privacy Policy page. By accepting these terms, you also accept our privacy policy.

12. Limitation of Liability

bitbd is not liable in the following situations:

• If a game or bet is interrupted due to loss of internet connection or a technical fault.
• If a transaction is delayed due to an issue with a third-party payment provider (bKash, Nagad, Rocket, Upay).
• If you experience difficulty using the service due to your device or network.
• If the service is unavailable due to an unforeseen event (force majeure) such as a natural disaster, government restriction, or war.

In all circumstances, bitbd's maximum liability will be limited to the amount of the specific transaction in question.

13. Dispute Resolution

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email ([email protected]).

13.1 Complaints Process

• After a complaint is submitted, we will endeavour to respond as soon as possible.
• Submit your complaint with a description of the issue, the relevant transaction ID, and any supporting information.
• bitbd's decision will be considered final unless proven otherwise.

13.2 Fair Play

bitbd is committed to fair play and transparency. All our games are operated using secure and verified technology. Please contact us regarding any errors or irregularities.

14. Changes to Terms

bitbd reserves the right to change, add to, or cancel these terms at any time. The following process will be followed for any changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified of significant changes.
• If you continue to use the platform after changes have been made, you will be deemed to have accepted the new terms.
• If you do not agree to the new terms, you may close your account.

Visit this page regularly to stay informed about the latest terms. If you have any questions, let us know via our 24/7 live chat.