bitbd's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how bitbd collects, uses, and keeps your information secure.
Introduction and Overview
bitbd ("we", "our", or "platform") provides a reliable online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") is a complete description of how your personal information is collected, processed, stored, and kept secure when you use the services offered through the bitbd website bitbd.cam.
By using bitbd's services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.
This Policy may change from time to time. For any significant changes, we will notify you through the website or via your registered email. The latest version of the Policy will always be available at bitbd.cam/privacy-policy.
Information We Collect
bitbd may collect the following types of information for the purpose of providing you with services. This collection is fully transparent and purpose-driven.
Identity Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- Password (encrypted before storage)
- National ID card or passport information (for KYC verification)
Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or Upay account information
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information collected automatically when you visit our website:
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Page visits and click activity
- Login and logout timestamps
Gaming Activity Information
For fair play and support purposes, we store:
- Betting history and preferred game categories
- Win and loss records
- Bonus usage history
- Session duration and frequency
Purpose of Using Your Information
bitbd uses your information only for the following legitimate purposes. We never sell your information to third parties.
- Ensuring account creation, verification, and secure management
- Processing deposits, withdrawals, and other financial transactions
- Running betting and casino services without interruption
- Providing welcome bonuses and other promotional offers
- Determining and delivering VIP program benefits
- Preventing fraud, money laundering, and other illegal activity
- Handling customer support and complaint resolution
- Enforcing responsible gaming policies
- Carrying out technical improvements and troubleshooting on the platform
- Fulfilling legal obligations
Cookie Usage Policy
Cookies and similar technologies are used on the bitbd website to improve your experience and to keep services running smoothly.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and enable basic navigation. These cookies cannot be disabled.
Performance Cookies
These cookies store your preferences and usage patterns, such as language preference and previous session information. They make your experience more personalized.
Analytics Cookies
These cookies are used to analyze which parts of the website are used most. This information helps us improve our platform. The data collected is completely anonymous.
Cookie Controls
You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the website.
Information Sharing and Disclosure
bitbd may share your personal information with third parties in the following limited circumstances and under strict conditions. Under no circumstances do we sell your information commercially.
Service Provider Partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software providers. Strict confidentiality agreements are in place with these partners.
Legal and Regulatory Authorities
Information may be provided when required by legal obligations, court orders, or valid requests from government authorities. In such cases, we will attempt to notify you as much as possible, unless legal restrictions prevent us from doing so.
Fraud Prevention
Specific information may be shared with specialized agencies for the purpose of anti-money laundering (AML), fraud detection, and implementing responsible gaming policies.
Data Security Measures
bitbd adopts industry-standard security measures to protect your information. Our platform is secured with SSL encryption and advanced cybersecurity technology.
- SSL/TLS Encryption — all data transfers are secured
- Password hashing — your password is never stored in plain text
- Two-factor authentication (2FA) support
- Regular security audits and vulnerability testing
- Access control — staff access to data is limited to the minimum necessary
- Data center security — protected at both physical and digital levels
- Real-time monitoring of suspicious activity
- Regular backups and disaster recovery planning
No security measure is completely impenetrable. However, we are committed to ensuring the highest level of protection within our means. If you notice any security issue, please report it immediately to [email protected].
Data Retention Period
bitbd retains your information only for as long as necessary. The retention period is determined based on the type of information and legal requirements.
Active Accounts
All information is retained while your account is active. Even after account closure, some information may be kept for a specified period for security, fraud prevention, and dispute resolution purposes.
Financial Transactions
Financial information and transaction records are retained for a specified number of years in accordance with legal obligations. This information may be used for tax, audit, and legal purposes.
Gaming History
Gaming session and betting records are retained for the purposes of implementing responsible gaming policies and resolving disputes. Once the retention period ends, this information is securely deleted or anonymized.
Your Rights and Controls
You have the following rights over your personal information. To exercise these rights, please contact our support team.
Right to Access Your Information
You can find out at any time what information we hold about you. You can request to view this information from your account profile or by contacting the support team directly.
Right to Correct Your Information
If any of your personal information is incorrect, you can request a correction. We will make the correction after verifying your identity.
Right to Delete Your Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, ongoing disputes, or security reasons, some information may need to be retained for a specified period.
Right to Restrict Processing
You may ask us to limit the use of your information for specific purposes, such as stopping marketing communications or excluding you from analytics. However, it may not be possible to restrict processing that is necessary for providing core services.
Protection of Minors' Information
bitbd is an adult entertainment platform. This service is for users aged 21 and above only.
For ages 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration. If we become aware that information has been collected from a minor, we will immediately close that account and delete the information.
Third-Party Services
bitbd works with globally recognized software providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming to deliver gaming services. These providers have their own privacy policies.
For payments, transactions are handled through payment providers such as bKash, Nagad, Rocket, and Upay. These payment providers follow their own privacy policies and security standards.
We enforce strict data-sharing agreements for the transfer of your information to the third-party services mentioned above. However, bitbd is not responsible for how information is used on their own platforms.
Policy Changes and Updates
bitbd periodically reviews and updates this Privacy Policy. The Policy may change as a result of service improvements, adoption of new technology, legal changes, or changes in business operations.
- For significant changes, we will display a special notice on the website
- Registered users will be sent a notification of changes by email
- The latest version of the updated policy will always be available on this page
- The "Last Updated" date will be visible at the top of the page
- Continued use of the platform after any changes will be considered as acceptance of the new policy
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your request as quickly as possible.
Live Chat
Reach us in Bengali through our 24/7 live chat support. Our trained team is always ready to answer any questions related to data protection.
For privacy-related requests, email us at: [email protected]. Please mention "Privacy Policy" in the subject line.
Your Data is Secure
Your privacy is the top priority at bitbd. For any questions, contact our 24/7 support team.